Returns & Exchanges

At Something Went Wrong, we understand that tech doesn't always perform as expected, so we offer a 30-day hassle-free return window for all electronic devices and accessories. Whether it's a hardware defect or simply a change of heart, we are committed to making your refund or exchange process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Log in to your account dashboard and select the 'Order History' tab to locate the specific item and request a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Securely

  Place the item in its original packaging including all cables, manuals, and accessories to ensure a full refund and prevent damage during transit.

• 3.
  Affix Shipping Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your package, ensuring any old shipping labels are removed or covered.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the returned hardware, we will process your refund to the original payment method or ship your replacement unit within 5 business days.